1. Are your resin lamps handmade?
Yes. Every lamp is individually handcrafted, including designing the scene, preparing and painting the figures, pouring the resin, shaping the wooden base, sanding, polishing, assembling the LED system, and testing the finished lamp.
2. Will my lamp look exactly like the photos?
Your lamp will closely follow the design shown in the listing. However, because each piece is handmade, small differences in wood grain, resin patterns, bubbles, color tones, and figure placement may occur. These variations make every lamp unique.
3. How long does it take to make my order?
Most lamps require approximately 5–10 business days to create before shipping. Complex or customized designs may take longer. The estimated processing time for each product is shown on its product page.
4. How long does shipping take?
Estimated delivery times after dispatch:
- United States: 7–15 business days
- Europe: 8–18 business days
- Other countries: 10–25 business days
Customs inspections, holidays, weather, or carrier delays may extend delivery times.
5. How can I track my order?
Once your order ships, we will email you a tracking number. Enter it on our Track Your Order page to view updates through 17TRACK. Tracking information may take 2–5 business days to appear after shipment.
6. What is included in the package?
Depending on the product option selected, your package may include:
- One handmade resin lamp
- Wooden LED base
- USB power cable
- RGB LED light with 16 colors
- Remote control
Please check the individual product description for the exact contents.
7. Are batteries included with the remote control?
No. CR2025 or CR2032 batteries may be excluded because of international shipping restrictions. You can purchase a compatible battery locally.
8. Does the lamp need to be plugged in?
Yes. The lamp is powered through the included USB cable. Connect it to a suitable USB adapter, computer, power bank, or USB outlet. A wall adapter may not be included unless stated in the product listing.
9. Can I change the light color?
Lamps with an RGB LED base offer up to 16 colors, brightness controls, and lighting modes using the included remote control. Available functions may vary by model.
10. Can I request a custom design?
Yes. We can customize selected designs, including resin colors, lighting colors, figures, scenes, names, or other details. Contact us before ordering to confirm feasibility, price, and production time.
11. Is the resin lamp safe?
The resin is fully cured before shipping. However, the lamp is intended for indoor decorative use only. Keep it away from open flames, high heat, direct sunlight, excessive moisture, and small children.
12. How should I clean the lamp?
Disconnect the USB cable first, then gently wipe the surface with a soft, dry microfiber cloth. Do not use alcohol, abrasive cleaners, rough sponges, or soak the lamp in water.
13. What should I do if my order arrives damaged?
Contact us within 48 hours of delivery and provide:
- Your order number
- Photos of the damaged product
- Photos of the outer packaging and shipping label
- A short unpacking video, if available
Do not discard the packaging until the issue has been resolved.
14. Can I return or cancel my order?
Cancellation, return, and exchange eligibility depends on the order status and whether the item is customized. Personalized or made-to-order products generally cannot be returned unless they arrive damaged, defective, or materially different from the approved design.
15. Do you ship internationally?
Yes. We ship worldwide. Buyers are responsible for any import duties, taxes, or customs fees charged by their country. These charges are not included in the product or shipping price.
16. Can I change my shipping address?
Contact us as soon as possible. We can update the address only before the package has been shipped. Once dispatched, address changes may not be possible.
17. Why does my lamp look slightly different under different lighting?
Resin transparency, wood tones, and LED colors can appear different depending on room lighting, screen settings, and viewing angle. This is normal and does not indicate a defect.
18. How can I contact you?
Use the contact form on our website or reply to your order confirmation email. We normally respond within 24–48 business hours.